Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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I only trust this shop to do my work on my vehicle's!!! the staff is always straight forward, honest, and always looking out for the customer. I've brought in many cars for many years and they have always went above and beyond for me. Brian, Mike , Gary and the great staff here will always have my business and I will refer others here!!! thanks guys for everything. God bless!!!

— tyler b., Panama city beach, FL


Wow!!!! Tuffy's is the best choice for service in PCB!!!! I get an oil change here every year when I pass through PCB. My first experience was so positive, I won't miss this place. Again, this year, they were wonderful. The staff always makes you feel welcome. The gentleman who changed the oil came in and sat with me to chat about my car. He said I would be needing a transmission fluid service. I was surprised because I have had that done twice recently. He explained why it still was a bit dirty. I left so happy I could jump and click my heels. The first flush was at my favorite independent garage. Not long after, my favorite dealership said it needed to be done. I was perplexed because it had just been done, but I had it done again because I am in for the long haul with this car. I have over 145,000 on my car and I take very good care of it. I didn't understand having to get the trans flushed twice....but after the kind and patient explanation, I am a happy camper. It is wonderful to be able to trust service!!!! Tuffy's should be the only choice for all your service needs in PCB!!!!!

— Renee H., Detroit Lakes, MN


Service is next to none! Pricing very reasonable too. Staff is super friendly and professional.

— webb c., panama city beach, FL


We were in Panama City Beach, FL the week of 4th of July 2016 vacationing from Texas. My Mitsubishi Montero started overheating. I called four other shops first and of course they were all busy due to the holiday week. I finally called Tuffy and they were still able to accommodate me even when they were busy. They diagnosed the problem and fixed it the next day. We were able to enjoy the rest of the week and drive back to Texas. Thanks to Tuffy Panama City Beach for the excellent and professional service.

— JESUS F., HIGHLAND VILLAGE, TX


I had .intermittent noises which was hard to duplicate. I asked Tuffy to do a safety inspection and look for the noise. They (Andy) found one source immediately and fixed it. To find the other noise Andy rode with me to find it. While the ride failed to identify the remaining noise, I was encouraged to bring it back in if I heard it again. Several days later it reoccurred and I brought it back. Andy quickly determined that an engine belt was occasionally rubbing on a plastic shield and fixed it without additional charge. The car has been noise free for more thn a month.

— Mike G., PCB, FL


Professional and honest. My go to for repairs and tires. Very happy. D-

— Danny F., Santa Rosa Beach, FL


I would recommend them for any of your vehicle needs. Gary and his technicians are very trustworthy and friendly. they took care of my problem and had me back on the road at a reasonable price. I would give them a 5 star rating. thank you Gary and crew.

— Joey ., Lyle, FL


Great service, I Got right in for an A/C inspection. Problems were quickly identified and I was able to come back at a later date for installation. Problem with the A/C are gone, very happy with Garry and his entire crew. Thanks

— Bill D., Panama City, FL


Wow. I can't say enough good things about the service we received at Tuffy Panama City Beach. Friday afternoon on July 4th weekend we were headed back to Atlanta after our vacation and the water pump on our GMC Yukon blew. Our car was loaded with all of our bags and we had our bikes on a bike rack. There were no rental cars available and I had no idea how we were going to find a place to stay and manage to get our belongings to and from the service center. The assistant manager and Clyde (our service tech) agreed to stay late and fix our car so that we could make it back to Atlanta without the hassle and expense the overnight was going to cause. Their prices were reasonable, they had all the parts in stock, everyone was super friendly, they were very knowledgeable and they stayed late to fix our car. I don't see how you could possibly do better than Tuffy PCB for car service.

— Scott W., Marietta, GA


When you are 10 hours away from home with car troubles...its nice to find a trustworthy place for repairs. Gary, Brian, Mike and Clyde were super in meeting our repair needs. They now even seem like friends that we will visit again at Tuffys on our next Fl vacation. If your vehicle needs help in Panama City Beach go see the helpful folks at Tuffys.

— James D., Somerset, FL


Tuffy is the best place for great service and great value. All the staff are polite and helpful and clearly put the customer first. Tommy, the technician who looked after my vehicle was great, courteous and very informative. Highly recommended.

— Andre C., Panama City, FL


You all did a fantastic job. Your staff were so helpful and kind . Without any notice you had my car in and out in timely fashion thank you bunches Rhonda

— Rhonda S., Panama City Beach, FL


I live in Largo FL now but waited till my next trip back to PCB to have my truck worked on. Why! The people at Tuffys in PCB are honest and friendly. They don't repair what doesn't need repaired and tell you upfront what is needed and the cost... I highly recommend them to all who ask.

— Valerie D., Largo, FL


If you are a snowbird, like we are, and you run into car trouble and need an honest shop, this is your place. We had been at our rental townhome only a couple of days when I discovered the battery to our 2007 Buick LaCrosse was dead. I did some checking on the internet for reliable and honest shops and after reading bad reviews on most of the ones close to us, came upon Tuffy's in Panama City Beach, a 15 mile drive. Had the car towed there and they replaced the battery and did an electrical systems check. Drove the car home and it was dead the next morning. Called Tuffy's and THEY had it towed back to them, this time replacing the alternator. Some might question how i could be satisfied. Well, I checked their pricing by doing my own research, and the costs of the repairs was spot on with what it should have been. Thanks to Gary and his crew.

— Mike D., Kansas City, MO


I LOVE THIS TUFFY! I have had multiple issues with my tires and they always save my day. The managers are wonderful and Tommy the mechanic is a gem! I just bought 2 tires and am looking forward to purchase more in the future! THANK YOU GUYS!

— Whitney P., Panama City, FL


I had a flat tire on the way to the beach in Panama City. Stopped at Tuffy Auto Service to check on getting a replacement. Gary the service manager came out and got my bad tire out from under my car. He noticed my other tires were in bad shape also. He priced me 4 new tires and an alignment. I called back home to my tire people and Gary’s price was better than I could get at home. He set me up and explained every step they were doing to my alignment to keep my tires form wearing like they were. Excellent service and the staff were friendly and returned all my calls. I wish they were closer so I could do all my business with them. They made my vacation so much better than it could have been. Great guys!!!

— Scott C., Albion, IL


In November 2014 I was here in Panama City Beach for the Emerald Coast Cruizin when the shifter cable on my 1955 Chevy Belair broke. I had no idea who to call since we did not live in this area. The AAA website recommended Tuffy, which was located just down the street from the show field where my car was parked. I contacted them first thing Friday morning and by late that afternoon, my car was repaired! Gary and his mechanic Tim went above any expectation that I had. They were knowledgeable, they were nice, and the final price was extremely reasonable. Their customer service couldn't have been any better. Without reservation, I highly recommend this company for your automotive needs.

— James W., Goodlettsville, TN


Gary and the guys at Tuffys not only fixed the leaking oil pan gasket, but gave me a ride home (thanks Clyde) and had a very nice guy pick me up in the morning, as a local these guys are who i would recommend to guests and visitors, honest guys, great mechanics, the best in PCB, wiil definately return when mechanical work is needed, thanks again Gary.

— Dan L., Watersound, FL


I was visiting relatives in Destin and Port St. Joe recently and noticed a roaring on the left side of my vehicle. After many phone calls and worry, I took it into Tuffy Panama City Beach to have it checked out. I have never met a friendlier or more professional office and business. Gary and Mike made me feel very comfortable and went to great lengths to make sure the car was checked thoroughly. Upon an extensive check, they found a left wheel bearing needed to be replaced. They read over my extended warranty with Honda and since I was close enough to a Honda Dealership, I would have to take it there for repair. They were very cordial, professional and courteous to me and every other customer that came in while I was there. I would definitely recommend Tuffy Panama City Beach to anyone with a car problem in that area. Thanks to everyone there that helped me through this trying time. Praying blessings for you all and your management.

— JoAnn H., Tampa, FL


Drove down from Louisville without AC. Someone recommended Tuffy. Professional service. Found the problem and fixed it. Within 75 mins. We come to PC Beach frequently. We are glad to have a responsible establishment in case of car trouble.

— Marsha A., Panama City Beach, FL


What and extremely friendly and honest staff! Great experience I could not have asked for better service.

— Heather W., Shelbyville, IL


Mike and the team are great, they have worked on my car and a friends, they towed my car for a very reasonable price, after pricing the fix i decided the car was beyond repair as it had 320k on it, so i donated it to Goodwill, Mike sat the car in their lot until Goodwill came to pick it up, I always advise people around here to give Tuffys a try, they are good people.

— daniel l., santa rosa beach, FL


I brought my 2005 Jaguar S type in as the steering was making a squeaking noise. I looked at the forums on the web and then contacted Gary at Tuffy's . He knew of the problem and the quick fix was an additive. I set an appointment and when I arrived my car was immediately and professional dealt with. It is now back to what it was and I was charged a 1 hour labour charge and the additive for $90. When you drive a Jaguar you need to b careful where you get service as some will automatically add some unnecessary cost. I would recommend these guys anytime. And as a tourist I am especially impressed with my treatment. Thanks very much.

— Terry L., Toronto,


Thanks to Gary, Mike and Jesse for their professional approach to our repair. This was a major repair and they completed it in good time and honored the pre-determined quote. Very pleasant to deal with and glad the repairs were done so we can enjoy the rest of our southern vacation. I highly recommend this location for good service and fair pricing.

— Ken C., North Bay,

I had a brake issue on my 2007 Ford 500. Gary, the manager, his new technician, David and the front desk man. Christian, were very friendly and extremely helpful. The service was EXCELLENT and FAST. I am extremely pleased with the fine, fast work and highly recommend this facility and the fine folks working there. Thanks much to them!

— David M., Farmington Hills, FL

I had a brake issue on my 2007 Ford 500. Gary, the manager, his new technician, David and the front desk man. Christian, were very friendly and extremely helpful. The service was EXCELLENT and FAST. I am extremely pleased with the fine, fast work and highly recommend this facility and the fine folks working there. Thanks much to them!

— David M., Farmington Hills, FL


Panama City location is excellent, we were in town for the weekend, due to head home Sunday but found ourselves with a flat tire due to a leaking tire stem. We pulled into Tuffy, and the parking lot was busy however Gary came right out accessed the issue and said "No problem we will get it taken care of have you on the road within and hour", and they did! Gary Godfrey was kind, professional and treated us(as well as the other customer)s as if we were important and our repaid needs were his top priority. Gary is an asset to the Tuffy Corporation!

— Jen P., Tavares, FL


While vacationing in PCB our brand new tire picked up a nail. Tuffy Tires told us to bring it over immediately. Upon their close examination, the very helpful serviceman determined the nail had not punctured to tire but rather was just badly jammed between the treads. He corrected the tire inflation level and sent us on our way, absolutely refusing to accept any payment for his time or his help. He would not even accept a tip! We most highly recommend Tuffy Tires and their helpful employees!

— Cammie O., Opelika, AL


As we were homeward bound from PCB we noticed "low tire pressure". Fortunately Mike Willamson, Asst Manager, and Sean quickly found the puncture nail, and made a speedy repair so we could be on our way with little delay Thanks

— Frank T., Gainesville, FL


I don't normally do reviews but if I don't give two thumbs way up to Tuffy's tire that would haunt me. I had a minor issue, my mechanic back home left a bolt untightened. All I knew was my car sounded like it was coming apart. Tuffy could have told me anything and charged me out the wazu... They were honest and MORE than fair... Thanks guys

— Daniel R., Jackson, TN


When our car sprang a hefty leak in the cooling system on the way to Panama City Beach for a much-anticipated vacation, I was very afraid that we'd become another horror story about tourists being ripped by local mechanic shops. We arrived on a Sunday evening and I immediately started searching for a respected place to get the work done. I consulted local people at the hotel, ran thru the Yellow Pages, ran the Internet and checked into the BBB lists for Panama City Beach and finally decided to go with Tuffy. I was waiting at their door when they opened on Monday morning and I cannot be happier about their immediate concern, helpfulness and professionalism. They checked the car, found the leak in the heater core, and gave me a very decent (considering) estimate for the cost. (And the final bill was NOT "run up!) The entire dash of our car, a 2006 Ford Fusion, had to almost be "gutted" to get to the core but when they were finished, the car only needed a couple of minor "tweaks" to wrap up a very thorough job. I don't believe that I could have gotten a dealer to do it any cheaper or any better and I highly recommend Gary and his crew to any out-of-towners who need auto service when in the area. I do NOT normally give "testimonial" like this but I am making this one because they went out of their way to help us when we REALLY needed it. Trust is hard to give; I'd use them again and want to thank them again for helping out a couple of tourists who were stuck in a bad situation. I recommend them and hope that someone else caught in similar circumstances can be reassured and helped by my endorsement. Respectfully, James H. Winchel

— Jim W., Cincinnati, OH

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